ProSight’s Delays Push us Toward Deadline at Dock

Ala Wai & Kewalo harbors - 120 day deadlineDragonfly continues to sit in 6000 miles away from us in Hawaii costing $800/month. The clock is ticking. She will need to be moved from Ala Wai Harbor by the 120 day deadline on June 1. We are also facing a deadline of a safe period for Dragonfly to cross to CA. We need to do this as we can’t afford to stay in Hawaii.

 

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Move from Ala Wai Harbor to Kewalo Harbor before Deadline

The first hurdle is where to move her as the 120 days are quickly coming to an end. Fortunately the next marina over Kewalo, is clearing out boats because they are doing a complete renovation starting in the fall. They are cautiously willing to have Dragonfly there as long as she is gone by September 1. Having John Dukesherer as a friend helped reassure them and Dragonfly was docked in Kewalo when Al arrived.

A California Plan

Al flies to Hawaii with a plan. He found and acquired a mast and furler on Oahu. He purchased the rigging needed. He will modify the mast and put it on Dragonfly, find sails and then sail her to San Francisco. Of course there are other things that need to be done to be prepare for a crossing. Also the injectors are an issue on one of the engines. However, being able to sail her is a huge plus.

ProSight delays are expensive

At this point we have spent thousands of dollars on dock fees and repair costs, none of which have been addressed by ProSight. Dock fees and associated expenses are not something we are used to experiencing. Most of our cruising life was spent away from the dock. Spending $800 per month is a real financial hardship on us. Also Dragonfly is also sitting there un-used. That is never a good thing.

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Real Life Carries On.

Of course life has multiple dimensions.  This is not the only major thing we are dealing with.

  • Al finishes his PT and continues to improve, but this time it seems a bit slower.
  • Another rental house has a fire. In 40 years we’ve had four house fires and two of them have occurred in the last year.  What the heck!?
  • Jill continues to recover and accept her physical “new normal”. But no complaints as the margins were clear. Our understanding was that she was done with treatment. However, it is determined that she osteoporosis, so this needs to be addressed along with the regular follow-ups.
  • Jill’s mom continues to decline. She is convinced to see a new doctor and it is discovered that she has metastatic breast cancer which is now in her liver and lungs. At 91 she chooses not to have treatment and she enrolls in home hospice. Sheri is her medical advisor and far more medically qualified, but because she works full-time, Jill becomes their mom’s primary caregiver with Sheri’s oversight.

 

 

Prepare Complaints Against ProSight & LJJ Associates

Have to Complain Against ProSightOur UK solicitor, Daniel Crockford advised us to prepare complaints and file them with ProSight. We needed to objectively lay out the facts and evidence. Perhaps a new set of eyes within their organization would see the problems and recommend a settlement.  If that was unsuccessful, we should then go to the Financial Ombudsman Service and file the complaints with them.

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Prepare Complaints

Prepare Complaints - LOTS of work

Over the next two months we prepared and accumulated  documents. Another report was written by Bill Trenkle, addressing the seaworthiness question. Jay Butler of Butler rigging inspected the remaining rigging verifying that they were in good condition. We accumulated the maintenance information information which demonstrated the money and effort expended. Each issue in the Hill Dickinson letter denying the claim without prejudice was addressed.  We kept going over and over the documents critiquing and improving them, doing our best to organize it logically. We knew that the technical issues needed to be made as clear as possible to a lay person.

Daniel reviewed the documents and was highly complementary stating that if we have to go to court, most of the work has already been done.

Theft & Damage Complaints

We also filed a complaint about the theft and damage claims which have not been processed. ProSight’s position is that we have to go thru our attorney to submit them. This was stated clearly by Wayne Scott of LJJ in a letter.

File the Complaints and Wait

Crossing off the days, waiting for a complaint response

We submit the two complaints on May 21, 2016. Our understanding is that it could take up to 8 weeks for them to respond. While we don’t like it, it seems reasonable as the case has some complex information in it.

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