Informing the case handler

We hadn’t let Annmarie know that we were speaking with John Koon, because we weren’t sure if there would be anything of value to share…. until now. We compiled an email highlighting the points and forwarded it on to her the day after we received the email from John.

Friday, Feb 9, 2018 we called her to make sure that she had received the email. She said she had and had forwarded it on the two underwriters involved. She said that one had already agreed to a third expert opinion, but the other had not. We suggested that another opinion was not necessary and she agreed. She said she would suggest that, but didn’t know what their response would be.

When asked who the two people were, she said that one was an underwriter in the complaints department. He seemed to be easy to work with. The other was a claims manager and things hadn’t gone so well with him. She had to get them both to agree on any action.

We also clarified that the information was going to Coverys the company that took over the handling of the ProSight Syndicate 1110 business and not ProSight in the US.